FAQ

New Reservations: 

Guests must cancel by 3PM, 48 hours prior to arrival to avoid a penalty of one night’s room and tax.

Third Party Reservations: 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
• Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Avalon Hotels and we look forward to welcoming you.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $100/day will be authorized on your credit card.

Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

For our Marriott, Starwood and Ritz Carlton partners, Design Hotels does not participate in the guaranteed extended checkout times for elite members.

Room rates are subject to the following nightly fees:

CA room tax of 15.695% per night.

Destination Amenity Fee of $40 (+tax) which includes:

• Complimentary access to coffee and tea offerings at Viviane from 7–10 AM daily.
• Complimentary bikes available to borrow anytime from 6 AM–12 AM.
• Complimentary high-speed Wi-Fi access throughout the property.
• Full access to our 24-hour fitness facility.
• Warm towels and a wellness shot upon arrival.
• Unlimited complimentary boxed waters in each guest room.
• Unlimited complimentary ice delivered to your room.

We love your furry friends and they are definitely welcome at Avalon Beverly Hills. Plus with every pet stay, Avalon will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

• $100 one time, non-refundable cleaning fee per stay (per pet)
• 2 pets max
• Max weight of 35 lb per pet
• Sorry, no cats
• Additional fees may apply for deep cleaning or damages that occur

To learn more check out our pet page.

Avalon Beverly Hills is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

We are currently offering valet parking.

Overnight hotel guests – $58 per night per vehicle.

Viviane Restaurant Guests – Complimentary

We love our spaces just as much as you do — and we’re so happy you’re excited to photograph and share! With that in mind, we ask you please respect our highly-designed spaces and the privacy of our hotel guests and visitors while taking any images. Our goal is to create a one-of-a-kind Avalon experience for all!

Mobile phone photography is permitted with limitations:

• No more than 5 minutes of dedicated photo taking please
• Privacy and respect for hotel guests must be observed at all times.
• Doors, hallways, passages, elevators, etc. may not be blocked for any reason.
• Spaces must remain 100% intact – furniture, design elements, seating, etc. cannot be moved, rearranged, or stood on.
• Respect for the working staff must be considered at all times

Learn more about professional photo shoot inquiries HERE.

Complimentary cribs can be provided by request.

Rollaways are available for $25/night (maximum 1 per room).

We do have connecting rooms (subject to availability) Kings to Doubles / Doubles to Queens.

We do offer ADA compliant rooms. To learn more please view our ADA page.

We offer room service from our on-site restaurant Viviane from 7:00 am – 10:00 pm.

Find more information on Viviane here. 

Personalize and send an Avalon e-gift card instantly (or schedule delivery for a future date) via email, SMS, facebook or print for hand delivery or ship* a physical gift card to you or to your recipient.

BUY HERE

*Please note, shipping and handling fees are added to physical gift cards.

We do not have a formal business center but can provide various executive services including:

• Complimentary printing for boarding passes
• Executive Boardroom, Meeting Room and Private Event Space
• Video Conferencing
• State-of-the-art audio/visual equipment
• 24-hour multi-lingual staff available

SHOPPING

Rodeo Drive
Several blocks of high-end iconic stores are less than a mile from the hotel.

Westfield Century City Mall
Westfield Century City is a two-level, 1.3 million-square-foot outdoor shopping mall 5 minutes from the hotel and features upscale boutiques, dining and a 15-screen AMC multiplex

The Grove
The Grove is a popular open-air fashion and lifestyle destination offering the best mix of retail, restaurants and entertainment in Los Angeles, just 2.5 miles from the hotel.

Melrose Avenue
World renown designer shops run along this infamous strip, including our very own hotel designer Kelly Wearstler’s storefront. Kelly’s aesthetic has become synonymous with modern California luxury, and is only 3.5 miles from the hotel.

Abbot Kinney Blvd, Venice 
Sophistication and trendsetting with a laid-back Venice vibe. Stores include Aesop, Guild, Heist, Industry of all Nations, Iro, The Piece Collective, Bazar, Burro, and Chariots on Fire.

ARTS & CULTURE

Los Angeles County Museum (LACMA)
is the largest art museum in the western United States. It attracts nearly a million visitors annually and holds more than 150,000 works spanning the history of art from ancient times to the present.

The Getty Museum
Offering some of the city’s best views, you can spend a good half-day picnicking on the lawn or admiring the Richard Meier-designed exterior before you even head inside. Includes current exhibitions, a permanent collection, and hands-on activities for kids.

The Broad
LA’s homage to one of the largest and most significant worldwide collections of contemporary art, including works by artists like Cindy Sherman, Roy Lichtenstein, Jeff Koons, and Christopher Wool — all set in an entirely columnless, sky-lit gallery.

Annenberg Space for Photography
A cultural destination dedicated to exhibiting both digital and print photography in an intimate environment, featuring state-of-the-art, high-definition digital technology as well as traditional prints by some of the world’s most renowned photographers.
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BEACH & SURF

Santa Monica Beach
Just west of Downtown Los Angeles, Santa Monica beach is iconic for a reason. Offering large expanses of beach, bike trails, and nearby activities, Santa Monica Beach has exactly what you’re looking for. The Santa Monica bike path runs for 22 miles parallel to the Pacific Ocean, from Will Rogers State Beach in Pacific Palisades to Torrance Beach in the South Bay.

Venice Beach
Venice Beach is one of many great L.A. beaches—and its acclaimed Breakwater is a favorite local surf spot. It’s the only place on the beach where waves break on both sides, while the sand is reportedly the finest for creating sand sculptures.

Malibu
One of our go-to beaches, Zuma is also one of the most impressive in scope, stretching close to three miles along the coast. It’s also home to a great break for beginner surfers as well as a meeting spot for paddle boarding classes.

OUTDOORS & WELLNESS

Santa Monica Bike Path
Known formally as the Marvin Braude Bike Trail, the entire path runs for 22 miles parallel to the Pacific Ocean, from Will Rogers State Beach in Pacific Palisades to Torrance Beach in the South Bay.

Will Rogers State Park 
A 186-acre state park with horse stables, a polo field, and a riding ring, along with a host of trails that feed into other state park systems. An idyllic place for a picnic (or a trail ride).

Runyon Canyon Park 
Runyon Canyon Park is a 160-acre park nestled in the Santa Monica Mountains. The ideal setting for hiking and dog friendly.

• Rodeo Drive: 5 minutes away
• Cedars Sinai Hospital: 6 minutes away
• Saban theater: 6 minutes away
• Los Angeles County Museum: 10 minutes away
• La Brea Tar Pits: 9 minutes away